GENERAL TERMS AND CONDITIONS - Tariff Conditions of Liftgemeinschaft Obertauern GmbH 

Effective as of 30.09.2025

Liftgemeinschaft Obertauern GmbH (Seekarstraße 2, A-5562 Obertauern) provides its services exclusively on the basis of these General Terms and Conditions (GTC). These terms are binding and apply to all current and future business transactions with Liftgemeinschaft Obertauern GmbH. Any deviating terms and conditions will not be accepted.

The individual services covered by this ticket are provided independently by legally separate companies (Gebrüder Krings Bergbahnen GmbH, Steiner GmbH & Co KG, Tauernlift GmbH, Obertauern Seilbahngesellschaft m.b.H. & Co KG, Schaidberg Sesselbahn Gesellschaft m.b.H. & Co. K.G., Schaidberg Sesselbahn Gesellschaft m.b.H. & Co.K.G. Verbindungssessellift KG, Sonnenlifte Obertauern Gesellschaft m.b.H., Schönalmbahn Betriebs GmbH, Alpenhotel Perner GmbH & Co KG, Hundsfeldlift GmbH, Kehrkopf Seilbahn GmbH and Bergbahnen Lungau GmbH & Co KG).The company selling the ticket acts solely as an agent for the other companies.
In the case of online sales via the website, Liftgemeinschaft Obertauern GmbH acts as an intermediary for ski pass sales.
Any liability or guarantee for incidents arising from or during the operation and use of cable cars, lifts, or ski slopes rests exclusively with the company in whose ski area the incident occurs. The other companies bear no liability.The tariff regulations of Liftgemeinschaft Obertauern GmbH apply. For regional and supra-regional ski passes, the terms of the respective ski pool apply. For the Obertauern Ski Pass, the transport conditions of each cable car company apply.

2.1 The customer's online order requires the complete and correct entry of all mandatory fields in the booking window and the express acceptance of the general terms and conditions using the application provided in the booking window. Incorrect information can result in withdrawal of authorisation without compensation and in exclusion from travel. The Obertauern Winter Card can only be booked with a current photo. The customer is obliged to inform us immediately of any changes to their contact details (name, home address, email address). After entering the data and clicking on the payment button, this legally constitutes an offer to conclude a purchase contract for the respective Obertauern ski pass. Acceptance of the purchase offer is expressly reserved. There is no obligation to accept the customer's offer. The customer will receive an email to the address provided within a few minutes at the latest, which may contain an acceptance of the purchase offer; this is subject to the proviso that a customer, who is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), has a right of cancellation for online orders. Liftgemeinschaft Obertauern GmbH has the right to cancel orders and bookings at any time if the customer violates the terms of the contract or attempts to circumvent them. We expressly state that not all ski passes can be booked in the online shop.

2.2 Right of revocation

If the customer is a consumer within the meaning of the Consumer Protection Act, they have the right to cancel this contract without reason within 14 days. The cancellation period is fourteen days from the date of concluding the contract. To exercise the right of cancellation, the customer must inform the shop owner (Liftgemeinschaft Obertauern GmbH, Seekarstraße 2, 5562 Obertauern, www.ski-obertauern.at, onlineshop@ski-obertauern.at) by means of a clear declaration (e.g. by email or by letter sent by post) of the decision to cancel this contract. We provide a cancellation form for this purpose: Cancellation Form 

Sample cancellation form Webshop Obertauern (sample only online)

Liftgemeinschaft Obertauern GmbH will refund the payments made by the customer no later than 14 days after receipt of the cancellation notice. The means of payment used by the customer for the original transaction will be used for the refund. There are no charges for the refund. If the customer wishes to book an online ticket granting access to lifts and slopes before the 14-day withdrawal period expires, they must explicitly request early performance of the contract under § 10 FAGG (Austrian Distance Selling Act). The right of cancellation does not apply if all services purchased have already been provided within the cancellation period. If purchased services have been partially provided before the cancellation notice, the repayment claim will be reduced proportionately.

For business customers, the right of withdrawal is completely excluded.

2.3 The services covered by the Obertauern Ski Pass can be used after purchasing the respective ski pass in the corresponding validity period and after the cable car and lift facilities of the cable car and lift companies providing the services (as per point 1) have been put into operation. Should a customer not make use of the purchased service for reasons attributable to him or her, although the companies of Liftgemeinschaft Obertauern GmbH were ready to provide such services, this does not affect the contract and does not release the customer from his or her payment obligation. 

2.4 Vouchers in the online shop

Print@Home vouchers are sold in the online shop. These can be printed out directly after purchase or sent by email to a third party. The customer is responsible for providing the correct email address. Please note that Print@Home vouchers are assigned to a unique voucher code. If several vouchers appear with the same voucher code, this is a case of misuse and will result in criminal prosecution. Liftgemeinschaft Obertauern GmbH is not responsible for delays in delivery, delivery to an incorrect email address or even outstanding delivery due to incorrect information provided by the customer. 

Vouchers are transferable.

Print@Home vouchers can only be redeemed at the lift ticket offices in Obertauern or in the Liftgemeinschaft Obertauern GmbH online shop and are only valid for the purchase of ski passes.

If the value of the voucher exceeds the price of the service used, the remaining balance can be used for the next purchase.
Cash refunds for remaining balances are not possible.Upon redemption, the general and transport conditions of the respective lift and cable-car companies apply.
The value of the voucher corresponds exclusively to the amount paid.
Any dedication or inscription added by the contract partner is not legally binding.

2.5 Booking processing

Liftgemeinschaft Obertauern GmbH uses various partners (Skidata AG, Skiperformance AS, Hobex AG) directly or indirectly for the technical and financial processing of bookings in the online shop. These companies do not enter into a direct contractual relationship with the customer, unless such a relationship already exists due to a different legal situation. During the booking process, you may also be redirected to the websites of these companies, whose content is the responsibility of the respective company itself. Please also note the general terms and conditions of these partners for payment processing.

All prices are stated in euros (EUR) and include the legally applicable Austrian VAT (10 %). The sale at the various points of sale of our sales partners is carried out as a ‘brokered sale’, as the seller acts in the name and for the account of a third party. If a VAT invoice is required for a company, this must be stated immediately at the time of purchase at the respective point of sale and this invoice will be issued right away. It is no longer possible to issue invoices retrospectively.  Prices are subject to change due to a possible VAT increase. In case of overlapping season dates, mixed prices will be calculated by the ticket office computers. Ski passes are issued at the lift ticket offices exclusively on key cards (contactless data carriers). Ski passes are issued on KeyCards (contactless data carriers).
A refundable deposit is charged per KeyCard.The deposit for the key card is 2 euros. The undamaged and functional key cards from the Obertauern series can be returned to all points of sale and return machines. The ski passes at the vending machines are issued on disposable data carriers (Keytix), no deposit is charged for these and there is therefore no entitlement to a refund of a deposit on return. Subsequent exchange of ski passes already used for another ski pass, transfer to other persons, extension or postponement of the period of validity is not possible. It is also not possible to exchange unused ski passes purchased at another ski resort. Lift passes can be paid for in cash or by Maestro debit card in Hobex, by direct debit, VISA and Mastercard. 

A new Winter Card or 10-day season ticket can be issued for a lost or damaged Winter Card or 10-day season ticket for a handling fee of EUR 15 (plus keycard deposit). The reissue requires presentation of the cancellation receipt and an official photo ID. If the Winter Card has already been used on the day of the loss report, the validity period of the newly issued Winter Card is limited to the days following this day.

Use of the ski pass services is subject to these General Terms and Conditions and the transport conditions of the respective cable car and lift companies; these are displayed on site. Furthermore, the regulations and measures prescribed by the authorities in connection with pandemics (e.g. COVID-19) and other measures prescribed by the authorities shall apply.

Provided that the companies of the Obertauern ski resorts are prepared to provide services, and the running lift facilities permit the use of the corresponding pistes, the customer has no right of withdrawal in the event of bad weather, avalanche risk, unforeseen departures, temporary interruptions in operations, weather-related suspension of operations of individual facilities, closures of individual ski runs, partial operation of a ski area, overcrowding of pistes, or illness of the ticket holder. There is therefore no entitlement to a refund in such cases and the customer is not released from their payment obligation.

The Obertauern Winter Card entitles the holder to use the lifts in operation on the day of use on 15 days between 15 December 2025 and 15 April 2026. However, the lift operating companies in Obertauern voluntarily agree - until further notice - to allow authorised holders of the Obertauern Winter Card to use the lifts outside of the specified period and beyond 15 days. The actual use of the Obertauern Winter Card is the responsibility of the customer, provided that the lift and cable car facilities are in operation. Therefore, there is no entitlement to a refund for use of less than 15 days.

It is expressly stated that no (pro rata) refund can be claimed if the cable car companies of the Obertauern ski resort are willing to provide services but the user does not make use of them due to personal considerations/decisions. Thus, should, for example, official measures be ordered for the use of the cable car companies’ services (e.g. obligation to present a negative test certificate, proof of vaccination, etc.) and the user is unable or unwilling to provide this proof, no claim to a (pro rata) refund can be asserted.

It is further noted that compliance with the respective official Covid-19 or other protective measures prescribed by the authorities to contain a pandemic is the sole responsibility of the user. Should the user be unable or unwilling to comply with measures prescribed by the authorities, his transport may not take place and no claim to a (pro rata) refund may be asserted. 

Similarly, there is no entitlement to a (pro rata) refund or extension of the ski pass if cablecar companies take individual or several lifts out of operation due to low user frequency resulting from government-mandated restrictions, as the user is nevertheless able to make use of the majority of the services offered.

The transport conditions displayed at all valley stations form an integral part of the transport contract. In accordance with legal regulations, they apply to the transport of persons as well as to their behavior within the lift and cable-car areas. The contracting party is obliged to comply with these transport conditions. Any violation of the transport conditions may have legal and liability consequences. The Rules of Conduct of the International Ski Federation (FIS) apply without restriction. Reckless behavior or other serious violations of these rules, or of the general tariff and transport conditions, will result in the withdrawal of lift access without compensation and exclusion from transport. Such actions may also be reported to the authorities. Any claims for damages by Liftgemeinschaft Obertauern or the other lift and cable-car companies remain unaffected.

If the participating cablecar and lift companies with all lifts and cablecar installations are prevented from providing the services in the Obertauern ski resort due to an epidemic or pandemic or other official regulations, and if this results in a complete closure of operations of the affected cablecar and lift companies for a period of at least 4 weeks from the date of purchase of an Obertauern Winter Card, the costs paid by the customer for the Obertauern Winter Card for the period of the complete closure of operations shall be refunded as follows:

• with multi-day ski passes, on the basis of the actual possible use (example: if there is a closure after the 3^rd valid day of a 6-day ski pass, the customer will be refunded the difference between the purchase price for a 3-day ski pass and the purchase price paid for the 6-day ski pass;);
• with an Obertauern 10-day season ticket, the customer will be reimbursed on a pro rata basis for the days of the season ticket not used;
• with an Obertauern Winter Card, the refund shall be made on the basis of an amortisation calculation, in each case determining whether the cost of the Obertauern Winter Card has already been amortised by the customer's use of it. This is the case if the card has been used on 15 or more days. Thus, the calculation is made by deducting the amount from the purchase price, which is calculated by dividing the purchase price by 15 (days) and multiplying this by the number of days used. A refund is therefore not possible if the customer has already used the Obertauern winter season ticket on 15 or more ski days. If an Obertauern winter season ticket is purchased during a lockdown or thereafter, the customer is not entitled to a refund for the period of the current or already passed lockdown period. 

The earliest the refund claim can be asserted with Liftgemeinschaft Obertauern is at the end of the season.

Important - return card immediately! Refunds are only possible from the date of presenting a medical certificate from a local doctor. 2-hour, 3-hour, 11-hour, 1/2-day and 1-day tickets that have already been used, as well as point cards, cannot be refunded. When refunds are made, the tariff for the time used will generally be deducted. Unused days outside the time period of the injury will not be refunded. 

With an Obertauern Winter Card, the refund shall be made on the basis of an amortisation calculation, in each case determining whether the cost of the Obertauern Winter Card has already been amortised by the customer's use of it. This is the case if the card has been used on 15 or more days. Thus, the calculation is made by deducting the amount from the purchase price, which is calculated by dividing the purchase price by 15 (days) and multiplying this by the number of days used. A refund is therefore not possible if the customer has already used the Obertauern winter season ticket on 15 or more ski days. If an Obertauern winter season ticket is purchased during a lockdown or thereafter, the customer is not entitled to a refund for the period of the current or already passed lockdown period. 

No refunds for Obertauern winter season ski passes will be made after 28.02. of a calendar year.

No refund or extension in case of bad weather, operational interruptions, avalanche danger, closed ski runs, early departure, illness, failure of individual lifts or cable cars, or closure of operations ordered by authorities.
No replacement in case of loss, theft, or forgotten ski pass. Subsequent exchange or change of the validity period of a ski pass is not possible.

Upon request, the ski pass must be presented to the cable car staff or inspection personnel and handed over for the duration of the inspection. If access to the data is refused, the data carrier may be blocked for the entire winter season at all facilities within the valid ski pool.
Guests found within the control zone without a valid ski pass will be charged for damages.
Ski passes used fraudulently will be confiscated without replacement and will result in exclusion from transport. According to our tariff regulations, persons using ski passes incorrectly are subject to an additional fee of €50 for administrative costs or an administrative fine of €250, in addition to the purchase of a valid day ticket.

Obertauern Winter Cards are issued to a specific person and cannot be transferred or resold to other individuals (including within the same family). In the event of misuse, the ski pass will be revoked, and transportation rights will be withdrawn. Legal action will be taken, and a claim for damages will be filed. The attempt to transfer a ski pass unlawfully to another guest already constitutes misuse. Therefore, please use only the ski pass personally issued to you.

Holders of Obertauern Winter Cards are required to keep their card securely to prevent use by other persons.The regulations concerning school and youth groups are outlined accordingly in our price lists.To prove the age of children, young people and also youth groups, proof of age must be provided on request with a photo ID, both when purchasing the pass and when accessing the lifts. The ticket inspectors and cablecar personnel employed in the ski resorts are authorised to carry out all their official duties at all lift and cable car facilities and on all slopes. A photo is required for ski passes valid for more than 8 days. The photo is taken digitally at our points of sale. Ski passes requiring a photo that have either no photo or an invalid photo will be confiscated without replacement and will lose their validity for the rest of the winter season. The justification for obtaining a discounted ski pass must also be shown on request at access controls at the cable car stations. By purchasing the ski pass, the purchaser undertakes to observe and comply with the applicable tariff and transport conditions.

The sale of ski passes or ski passes with a specific period of validity may be discontinued if safety on ski slopes is no longer guaranteed due to overcrowding.

The ski pass must be kept in such a way that misuse by third parties is also ruled out. n the event of misuse, the Liftgemeinschaft Obertauern reserves the right to file a criminal complaint.The assertion of any claims for damages by the Liftgemeinschaft Obertauern and the other cable car or lift companies remains unaffected.

For the purpose of access control, prevention of misuse of lift tickets, and ensuring compliance with tariff regulations, a reference photo of the lift ticket holder is taken the first time they pass through a turnstile equipped with a camera, based on our legitimate interest pursuant to Art. 6 (1) lit. f GDPR.
This reference photo is compared by lift personnel with photos taken at each subsequent passage through a camera-equipped turnstile. No automated image comparison takes place. The reference photo is deleted immediately after the lift ticket expires, while the additional photos (control photos) are deleted no later than 30 minutes after the respective passage through a turnstile. Only in specific cases (if our staff has doubts about the match between the control photo and the reference photo) is the automatic deletion of the control photo suspended. In such cases, for the purpose of clarifying a criminal act or asserting civil claims, we are entitled—to the extent necessary for the enforcement of our rights—to transfer your master data and information related to the specific incident to security authorities, courts, insurance companies, and legal representatives (Art. 6 (1) lit. f GDPR, Art. 10 GDPR in conjunction with § 149 Austrian Penal Code – obtaining services by deception). If the suspicion of unlawful use of the ski ticket is not confirmed, the control photo is deleted immediately.In connection with access control through the Photocompare system, we also process your name, address, date of birth, ticket number, and ticket type. All data is stored in encrypted form. Additionally, for billing purposes with other lift operators, we process the access times and locations of the lift ticket under Art. 6 (1) lit. b GDPR. These data are retained for three years. No movement profiles of lift ticket users are created from the (image) data generated by the Photocompare system, and no audio recordings are made. Please note that our lift tickets are non-transferable. Photocompare is not used at all lift facilities in the ski area but only at selected access points, which are clearly marked.We also point out that there is an option to purchase lift tickets configured so that no photo is taken when passing through the turnstile; however, in such cases, random manual checks by lift personnel must be expected. As our data processor, we employ Skidata AG, Untersbergstraße 40, 5083 Grödig / Salzburg.

The protection of our customers’ personal data is of particular importance to the cable car and lift companies. For more detailed information on data protection and the rights of data subjects, please refer to the Privacy Policy of Liftgemeinschaft Obertauern GmbH, available at www.ski-obertauern.at.

Liftgemeinschaft Obertauern shall not be liable for any damage suffered by a customer resulting from the conduct of third parties. The use of unmarked ski slopes or areas (“off-piste terrain”) is at the customer’s own responsibility and risk. No safety or marking measures (such as protective measures, inspections, closures, etc.) are carried out in off-piste terrain. Any measures that may be taken in exceptional cases are voluntary and do not create any obligation on the part of Liftgemeinschaft Obertauern.

The contractual relationship between Liftgemeinschaft Obertauern and the customer is governed by the laws of the Republic of Austria. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of international private law are excluded. The exclusive place of jurisdiction for all disputes arising from or in connection with the concluded contract and these General Terms and Conditions shall be the competent court at the registered office of the respective defendant company.

If the customer is a consumer within the meaning of the Consumer Protection Act (KSchG), the court in whose district the domicile, the habitual residence or the place of employment is located shall have jurisdiction for any legal disputes. If the customer is a consumer with habitual residence in the EU, he or she may choose to bring an action before the competent court in Salzburg or before the court in the place where the consumer resides. 

If any provision of these General Terms and Conditions is or becomes invalid, the provision that most closely reflects the purpose and intent of the original provision shall apply instead.
All other provisions of these General Terms and Conditions shall remain in full force and effect.

Subject to cancellation of discounts, errors, typesetting and printing errors.