The individual services to which this card entitles the holder are provided by legally independent companies (Gebrüder Krings Bergbahnen GmbH, Steiner GmbH & Co KG, Tauernlift GmbH, Obertauern Seilbahngesellschaftm.b.H. & Co KG, Schaidberg Sesselbahn Gesellschaft m.b.H. & Co. K.G., Schaidberg Sesselbahn Gesellschaft m.b.H. &Co.K.G. Verbindungssessellift KG, Sonnenlifte Obertauern Gesellschaft m.b.H., Schönalmbahn Betriebs GmbH, Alpenhotel Perner GmbH, Hundsfeldlift GmbH, Kehrkopf - Seilbahn GmbH and Bergbahnen Lungau GmbH & Co KG). The entrepreneur who sells the card acts for the other entrepreneurs as their representative only. Thus, only the respective company is obliged to provide the individual services and to pay compensation in the event of any incidents.
The tariff conditions of Liftgemeinschaft Obertauern GmbH apply. For supra-regional tickets, the conditions of the respective ski pool apply. For the Obertauern ski pass, the transport conditions of the individual cablecar companies apply.
2.1 The customer's online order requires the complete and correct entry of all mandatory fields in the booking window and the express acceptance of the general terms and conditions using the application provided in the booking window. Incorrect information can result in withdrawal of authorisation without compensation and in exclusion from travel. The Obertauern Winter Card can only be booked with a current photo. The customer is obliged to inform us immediately of any changes to their contact details (name, home address, email address). After entering the data and clicking on the payment button, this legally constitutes an offer to conclude a purchase contract for the respective Obertauern ski pass. Acceptance of the purchase offer is expressly reserved. There is no obligation to accept the customer's offer. The customer will receive an email to the address provided within a few minutes at the latest, which may contain an acceptance of the purchase offer; this is subject to the proviso that a customer, who is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), has a right of cancellation for online orders.
Liftgemeinschaft Obertauern GmbH has the right to cancel orders and bookings at any time if the customer violates the terms of the contract or attempts to circumvent them.
We expressly state that not all ski passes can be booked in the online shop.
2.2 Right of revocation
If the customer is a consumer within the meaning of the Consumer Protection Act, they have the right to cancel this contract without reason within 14 days.
The cancellation period is fourteen days from the date of concluding the contract.
To exercise the right of cancellation, the customer must inform the shop owner (Liftgemeinschaft Obertauern GmbH, Seekarstraße 2, 5562 Obertauern, www.ski-obertauern.at, onlineshop@ski-obertauern.at) by means of a clear declaration (e.g. by email or by letter sent by post) of the decision to cancel this contract. We provide a cancellation form for this purpose:
Sample cancellation form Webshop Obertauern
Liftgemeinschaft Obertauern GmbH will refund the payments made by the customer no later than 14 days after receipt of the cancellation notice. The means of payment used by the customer for the original transaction will be used for the refund. There are no charges for the refund.
The right of cancellation does not apply if all services purchased have already been provided within the cancellation period. If purchased services have been partially provided before the cancellation notice, the repayment claim will be reduced proportionately.
2.3 The services covered by the Obertauern Ski Pass can be used after purchasing the respective ski pass in the corresponding validity period and after the cable car and lift facilities of the cable car and lift companies providing the services (as per point 1) have been put into operation. Should a customer not make use of the purchased service for reasons attributable to him or her, although the companies of Liftgemeinschaft Obertauern GmbH were ready to provide such services, this does not affect the contract and does not release the customer from his or her payment obligation.
2.4 Vouchers in the online shop
Print@Home vouchers are sold in the online shop. These can be printed out directly after purchase or sent by email to a third party. The customer is responsible for providing the correct email address.
Please note that Print@Home vouchers are assigned to a unique voucher code. If several vouchers appear with the same voucher code, this is a case of misuse and will result in criminal prosecution.
Liftgemeinschaft Obertauern GmbH is not responsible for delays in delivery, delivery to an incorrect email address or even outstanding delivery due to incorrect information provided by the customer.
Vouchers are transferable.
Print@Home vouchers can only be redeemed at the lift ticket offices in Obertauern or in the Liftgemeinschaft Obertauern GmbH online shop and are only valid for the purchase of ski passes.
If the value of the vouchers is higher than the service used, the remaining amount can be redeemed with the next purchase. The remaining balance cannot be paid out in cash. Upon redemption, the terms and conditions of the individual cable car and lift companies shall apply.
2.5 Booking processing
Liftgemeinschaft Obertauern GmbH uses various partners (Skidata AG, Skiperformance AS, Hobex AG) directly or indirectly for the technical and financial processing of bookings in the online shop. These companies do not enter into a direct contractual relationship with the customer, unless such a relationship already exists due to a different legal situation. During the booking process, you may also be redirected to the websites of these companies, whose content is the responsibility of the respective company itself.
All prices are in euros.
The sale at the various points of sale of our sales partners is carried out as a brokered sale, as the seller acts in the name and for the account of a third party. If a VAT invoice is required for a company, this must be stated immediately at the time of purchase at the respective point of sale and this invoice will be issued right away. It is no longer possible to issue invoices retrospectively. Prices are subject to change due to a possible VAT increase. In case of overlapping season dates, mixed prices will be calculated by the ticket office computers. Ski passes are issued at the lift ticket offices exclusively on key cards (contactless data carriers). The deposit for the key card is 2 euros. The undamaged and functional key cards from the Obertauern series can be returned to all points of sale and return machines. The ski passes at the vending machines are issued on disposable data carriers (Keytix), no deposit is charged for these and there is therefore no entitlement to a refund of a deposit on return. Subsequent exchange of ski passes already used for another ski pass, transfer to other persons, extension or postponement of the period of validity is not possible. It is also not possible to exchange unused ski passes purchased at another ski resort. Lift passes can be paid for in cash or by Maestro debit card in Hobex, by direct debit, VISA and Mastercard.
A new Winter Card or 10-day season ticket can be issued for a lost or damaged Winter Card or 10-day season ticket for a handling fee of EUR 15 (plus keycard deposit). The reissue requires presentation of the cancellation receipt and an official photo ID. If the Winter Card has already been used on the day of the loss report, the validity period of the newly issued Winter Card is limited to the days following this day.
Use of the ski pass services is subject to these General Terms and Conditions and the transport conditions of the respective cable car and lift companies; these are displayed on site. Furthermore, the regulations and measures prescribed by the authorities in connection with pandemics (e.g. COVID-19) and other measures prescribed by the authorities shall apply.
Provided that the companies of the Obertauern ski resorts are prepared to provide services, and the running lift facilities permit the use of the corresponding pistes, the customer has no right of withdrawal in the event of bad weather, avalanche risk, unforeseen departures, temporary interruptions in operations, weather-related suspension of operations of individual facilities, closures of individual ski runs, partial operation of a ski area, overcrowding of pistes, or illness of the ticket holder. There is therefore no entitlement to a refund in such cases and the customer is not released from their payment obligation.
The Obertauern Winter Card entitles the holder to use the lifts in operation on the day of use on 15 days between 15 December 2024 and 15 April 2025. However, the lift operating companies in Obertauern voluntarily agree - until further notice - to allow authorised holders of the Obertauern Winter Card to use the lifts outside of the specified period and beyond 15 days. The actual use of the Obertauern Winter Card is the responsibility of the customer, provided that the lift and cable car facilities are in operation. Therefore, there is no entitlement to a refund for use of less than 15 days.
It is expressly stated that no (pro rata) refund can be claimed if the cable car companies of the Obertauern ski resort are willing to provide services but the user does not make use of them due to personal considerations/decisions. Thus, should, for example, official measures be ordered for the use of the cable car companies’ services (e.g. obligation to present a negative test certificate, proof of vaccination, etc.) and the user is unable or unwilling to provide this proof, no claim to a (pro rata) refund can be asserted.
It is further noted that compliance with the respective official Covid-19 or other protective measures prescribed by the authorities to contain a pandemic is the sole responsibility of the user. Should the user be unable or unwilling to comply with measures prescribed by the authorities, his transport may not take place and no claim to a (pro rata) refund may be asserted.
Similarly, there is no entitlement to a (pro rata) refund or extension of the ski pass if cablecar companies take individual or several lifts out of operation due to low user frequency resulting from government-mandated restrictions, as the user is nevertheless able to make use of the majority of the services offered.
If the participating cablecar and lift companies with all lifts and cablecar installations are prevented from providing the services in the Obertauern ski resort due to an epidemic or pandemic or other official regulations, and if this results in a complete closure of operations of the affected cablecar and lift companies for a period of at least 4 weeks from the date of purchase of an Obertauern Winter Card, the costs paid by the customer for the Obertauern Winter Card for the period of the complete closure of operations shall be refunded as follows:
The earliest the refund claim can be asserted with Liftgemeinschaft Obertauern is at the end of the season.
Important - return card immediately! Refunds are only possible from the date of presenting a medical certificate from a local doctor. 2-hour, 3-hour, 11-hour, 1/2-day and 1-day tickets that have already been used, as well as point cards, cannot be refunded. When refunds are made, the tariff for the time used will generally be deducted. Unused days outside the time period of the injury will not be refunded.
With an Obertauern Winter Card, the refund shall be made on the basis of an amortisation calculation, in each case determining whether the cost of the Obertauern Winter Card has already been amortised by the customer's use of it. This is the case if the card has been used on 15 or more days. Thus, the calculation is made by deducting the amount from the purchase price, which is calculated by dividing the purchase price by 15 (days) and multiplying this by the number of days used. A refund is therefore not possible if the customer has already used the Obertauern winter season ticket on 15 or more ski days. If an Obertauern winter season ticket is purchased during a lockdown or thereafter, the customer is not entitled to a refund for the period of the current or already passed lockdown period.
No refunds for Obertauern winter season ski passes will be made after 28.02. of a calendar year.
The ski pass must be presented to the cable car staff or inspector on request and handed over for the duration of the inspection. Should access to the data be refused, the data carrier may be blocked for the winter season at all lifts within the valid ski pool. If guests are found in the inspection area without a ski pass or with an invalid ski pass, damages will be charged. Misused ski passes will be confiscated without replacement. Pursuant to our tariff conditions, persons with improperly used ski passes will face an additional charge of EUR 50 or an administrative fine of EUR 250.
Obertauern Winter-Cards are linked to a specific person and cannot be transferred or resold to anyone else. In the event of misuse, the ski pass will be withdrawn, reported to the court and a claim for damages will be made. Therefore, please only use the ski pass that was issued to you personally! Holders of Obertauern Winter-Cardsare obliged to store their own Obertauern Winter-Card such that others cannot use it. The conditions concerning school and youth groups are referred to accordingly in our price lists. To prove the age of children, young people and also youth groups, proof of age must be provided on request with a photo ID, both when purchasing the pass and when accessing the lifts. The ticket inspectors and cablecar personnel employed in the ski resorts are authorised to carry out all their official duties at all lift and cable car facilities and on all slopes. A photo is required for ski passes valid for more than 8 days. The photo is taken digitally at our points of sale. Ski passes requiring a photo that have either no photo or an invalid photo will be confiscated without replacement and will lose their validity for the rest of the winter season. The justification for obtaining a discounted ski pass must also be shown on request at access controls at the cable car stations. By purchasing the ski pass, the purchaser undertakes to observe and comply with the applicable tariff and transport conditions.
The sale of ski passes or ski passes with a specific period of validity may be discontinued if safety on ski slopes is no longer guaranteed due to overcrowding.
The ski pass must be kept in such a way that misuse by third parties is also ruled out. The right to file criminal charges is expressly reserved.
Please note that, for the purpose of access control, a reference photo of the lift pass holder is taken the first time he/she passes through a turnstile equipped with a camera. The lift staff compares this reference photo with the photos taken each time the lift cardholder passes through a turnstile equipped with a camera. The reference photo is deleted immediately after the lift pass expires. The other photos are deleted at the latest 30 minutes after the respective passage through a turnstile. Please note that it is also possible to purchase lift passes that are technically configured in such a way that no photo is taken when passing through the turnstile, but then random checks by the lift staff must be expected.
Transport occurs after access control has been carried out. The location and number of accesses are stored exclusively for billing purposes, and insofar as this is necessary for the fulfilment of the contract.
Photo capture/data protection: With the purchase of a name-based ski pass (Obertauern Winter-Cards/optional subscription), the cardholder agrees to an automatic registration of personal data. The customer agrees that these data may be computerised for control purposes to prevent misuse of the card and for the purpose of customer care, processed and deleted as soon as they are no longer required, but no later than three years after the last customer contact. The customer can be informed by email/letter about new services and ski offers. This service is free of charge and can be cancelled at any time. With the purchase of a ski pass, the cardholder agrees to a personal photographic recording, storage and processing at the card issuing and access points for control purposes to prevent misuse of the card, whereby this data is deleted upon expiry of the ski pass if the card is used in accordance with the contract.
The protection of our customers' personal data is of particular concern to the cablecar and lift companies. Customer data is therefore processed exclusively on the basis of the legal provisions (in particular GDPR and the Data Protection Act (DSG)). Reference is made to the privacy statement of Liftgemeinschaft Obertauern GmbH, which is published on our website www.ski-obertauern.at.
Austrian material law applies exclusively with the exclusion of the UN Sales Convention and the provisions of International Private Law.
If the customer is a consumer within the meaning of the Consumer Protection Act (KSchG), the court in whose district the domicile, the habitual residence or the place of employment is located shall have jurisdiction for any legal disputes. If the customer is a consumer with habitual residence in the EU, he or she may choose to bring an action before the competent court in Salzburg or before the court in the place where the consumer resides.
In all other cases, the court with subject matter jurisdiction at the registered office of the respective defendant company is agreed.
Subject to cancellation of discounts, errors, typesetting and printing errors.